Terms of Service

Last updated 9 November 2026.

Vantrex is operated by an individual, not an incorporated company. That means [Operator legal name] is personally the other party to this agreement. Please read it with that in mind.

1. Who we are and what this covers

Vantrex (“Vantrex”, “we”, “us”) is a platform for building, deploying and hosting websites and web applications. It is operated by [Operator legal name], an unincorporated business run by an individual, based in [Country].

These terms apply to your use of the Vantrex dashboard, API, command-line tool, deployed sites and related services (the “Service”). By creating an account or using the Service you agree to them. If you use the Service for an organisation, you confirm you can bind it. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal information and forms part of these terms.

2. The service

The Service builds code you supply (uploaded with the CLI or fetched from a repository you connect), stores the result, and serves it from servers in the United States and Australia. It can also run server-side code for frameworks that need it. The Service is in pre-release: features change, and some are experimental. You must be at least 16 years old, or the age of digital consent where you live if that is higher, and able to form a binding contract.

3. Accounts and keys

  • Give accurate information and keep it up to date. You must confirm your email address before your account can be used. We may limit registration, for example to stop abuse.
  • You are responsible for everything done with your account, keys, tokens and connected GitHub access. Keep them secret, use two-factor authentication where offered, and tell us promptly at security@vantrex.cloud if you think they have been compromised.
  • One person or organisation per account. Do not share credentials; create scoped API keys instead.

4. Your content and code

“Your Content” means the source code, files, configuration, environment variables, domains and anything else you upload, connect or serve through the Service. You keep all rights in Your Content. You give us a limited, non-exclusive, worldwide licence to host, copy, build, transform, cache, transmit and display it, and to run it, solely to provide the Service to you and to protect the Service and others. The licence ends when Your Content is deleted from our systems, subject to the backup copies described in section 9.

You confirm that you have the rights to Your Content and that it, and the way you use the Service, does not break the law or anyone’s rights. You are responsible for the sites you serve, including the content, the privacy notice and cookie notices your visitors need, and the personal information of your visitors. For that information you are the controller (or equivalent) and we act as your service provider.

Do not put information in your repository or environment that you are not allowed to store with a third-party host. Environment variable values are encrypted at rest, but they are used by your builds and servers, and you remain responsible for them.

5. Acceptable use

You must not use the Service to, or allow others to:

  • break the law, or host or link to content that is illegal where it is served or where we operate, including child sexual abuse material, terrorist content and non-consensual intimate images;
  • phish, impersonate others, or distribute malware, spyware or exploit kits;
  • send spam or bulk unsolicited messages, or run open relays or proxies;
  • mine cryptocurrency, or run workloads unrelated to serving a website or application, such as general-purpose compute, file sharing, or hosting of large media libraries;
  • attack, scan, probe or disrupt any system, including ours, or run a denial-of-service or stress-testing tool against anything you do not own;
  • try to escape the isolation of your build or server container, reach other customers’ data, our private network, cloud credentials or the metadata service, or interfere with how others’ sites are served;
  • evade usage limits, firewall protection or enforcement actions, resell the Service without our written permission, or use it to build a competing service by copying it;
  • use the Service to harass, threaten or deceive, or to infringe someone’s intellectual property or privacy.

Security research is welcome within the rules on our Security page.

6. Running your code

You understand that the Service executes code you supply. Builds and servers run in isolated containers with limited resources and no access to our internal network, and we do not read Your Content except as needed to operate, secure and support the Service, to investigate abuse or a security issue, to comply with law, or with your permission. You are responsible for the behaviour of code you run, including network connections it makes. Code from forks of your repositories is not built.

7. Limits and fair use

Plans have limits on things like builds, build time, deployments, storage, bandwidth, requests and the CPU and memory available to a server. We may apply and change limits (for example the number of projects, concurrent builds, deployments per day and the size of a deployment, which the dashboard and API report when you reach them), rate-limit or throttle traffic, and hold or stop a build or server that is using unreasonable resources or putting the Service or other customers at risk. Where practical we will tell you first. Using the Service for traffic that is not primarily web pages, applications or their APIs may be refused.

8. Fees

Some or all of the Service may be free while it is in pre-release. If we charge for it, we will publish the prices and limits on our website and tell you in advance before charging you for anything that is currently free. Fees will be stated in the currency shown, are non-refundable except where the law or a written promise requires otherwise, and exclude any taxes we are required to collect. You are responsible for any taxes due on your use. Failing to pay may lead to suspension.

9. Availability, backups and changes

  • No uptime guarantee. We work to keep the Service available and publish live status at status.vantrex.cloud, but we do not promise it will be uninterrupted, fast or error-free. Scheduled maintenance is announced there and in the dashboard.
  • Keep your own copy. Your source should live in your own repository. Deployed output and project data may be lost or corrupted through failures we do not control. We keep technical backups of our databases and recovery copies of stored content for operational purposes, but we do not promise to recover any particular item.
  • Retention and deletion. Deployments are kept until you or we delete them; we may delete old previews, and will tell you before deleting production deployments in bulk. You can delete a project in the dashboard. To close your account, use Settings → Your data → Delete account: we email you a confirmation link, and once you follow it your account and everything in it is erased. You can download your data first from the same page. If you cannot sign in, email privacy@vantrex.cloud from your account address and we will do it within 30 days. Copies in backups are overwritten on the backup provider’s schedule.
  • Changes. We may add, change or remove features. If we remove a feature you rely on in a way that harms you, we will give reasonable notice.

10. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend, block or remove a site, a deployment, a domain or an account, immediately and without notice where we reasonably believe it breaks these terms or the law, harms the Service or other people, or is subject to a valid legal request; otherwise we will give notice where practical. We may end the Service or your access to it with at least 30 days’ notice. Sections that by their nature should survive (including 4, 12, 14, 15, 16 and 17) do so after termination. After termination you may export your source from your own repository; we cannot promise to keep your deployments available.

11. Copyright and other complaints

If you believe content served on Vantrex infringes your copyright or breaks the law, email abuse@vantrex.cloud with: who you are, what you own, the exact address of the material, a statement that you have a good-faith belief that it is unauthorised, and that your notice is accurate and made by the owner or someone authorised, with your signature. We may pass the notice to the site owner, remove or disable access to the material, and end the accounts of repeat infringers. If your content is removed, you may reply with a counter-notice and we will consider it.

12. Third-party services

The Service works with others, such as GitHub (sign-in and repository access), Cloudflare (network, DNS and storage), Amazon Web Services (computing) and an email provider. Your use of them is also governed by their terms. We are not responsible for them. Our Privacy Policy lists the providers we use to deliver the Service.

13. Warranties

The Service is provided “as is” and “as available”, and especially during pre-release. To the fullest extent the law allows, we give no warranties, express or implied, including of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will meet your requirements or be secure or error-free. Nothing in these terms excludes any right you have under law that cannot be excluded, including consumer guarantees that apply to you.

14. Limits on liability

To the extent the law allows: (a) we are not liable for indirect or consequential loss, or for loss of profit, revenue, data, goodwill or business, arising from the Service; and (b) our total liability to you for all claims about the Service is limited to the greater of the amount you paid us in the 12 months before the event and AUD 100 (or the equivalent in your currency). Because Vantrex is operated by an individual and not a company, this limit applies to the operator personally as well. These limits do not apply to liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence. Where the law gives you a non-excludable remedy, our liability is, where the law permits, limited to resupplying the Service or paying the cost of having it resupplied.

15. Indemnity

You will compensate us for loss, damages and reasonable costs arising from a third-party claim that Your Content, or your use of the Service, breaks these terms or the law or infringes someone’s rights, to the extent the law allows. We will tell you of the claim promptly and let you help with its defence.

16. Governing law and disputes

These terms are governed by [State or country] law, and the courts of [Country] have non-exclusive jurisdiction, but nothing here takes away mandatory consumer protections or your right to bring a claim in the courts of the place you live where the law gives you that right. Please contact us first at hello@vantrex.cloud; most problems can be sorted out without a dispute.

17. Changes and general terms

  • Changes to these terms. We may update these terms. If a change is material we will give at least 14 days’ notice by email or in the dashboard before it applies. Using the Service after the date means you accept the new terms.
  • The whole agreement. These terms and the Privacy Policy are the whole agreement between us about the Service. If a part is unenforceable, the rest stays. Not enforcing a right is not giving it up.
  • Assignment. You may not transfer your account or these terms without our consent. We may transfer them to a successor business, for example if Vantrex is later incorporated, and will tell you.
  • Events beyond our control. We are not liable for failures caused by events we cannot reasonably control, such as outages of internet or cloud providers, or attacks.
  • Notices. We may notify you by email to your account address or in the dashboard. Contact us at the address below.

18. Contact

[Operator legal name]
[Postal address]
hello@vantrex.cloud